Keep Client (and Boss) in the Loop
On a construction site, the PM may be the boss, but he serves two masters: the construction company that employs him and the client for whom a particular project is being built.
The PM is expected to keep both of these parties informed as to the ongoing process and any hiccups that come along across the way. This is typically done by preparing a variety of internal and external reports pertaining to job status, equipment, policies and procedures along with a host of other issues. If an issue arises that will cause the construction schedule to change, for example, the PM must inform the client of the situation, projecting how it is expected to affect timing and costs and specifying any planned adjustments to be made [sources: Exforsys, Shaker].